Email IntraNomic Support Request
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Please email your IntraNomic support requests to the .
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Frequently Asked Questions - Component Install
| Q) |
Why do I need to install the IntraNomic Client Components? |
| A) |
The IntraNomic Client Components provide IntraNomic with advanced functionality such as IntraNomic Messenger, Spell Checker, Computer Audit etc.
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| Q) |
I have just installed Microsoft Office onto my PC, but the IntraNomic Office Integration "pull down menu" options are not appearing? |
| A) |
If the IntraNomic Client Components have been installed via the "Active Directory Group Policy" before Microsoft Office is installed, you will not be shown the IntraNomic Office Integration "pull down menu" options. This is because the "Active Directory Group Policy" only installs the IntraNomic Office Integration if Microsoft Office is already installed on the PC.
To install the IntraNomic Office Integration, you will need to run either of the following procedures with a local Windows Security "User" of either "Power" or "Administrator":
| 1) |
Start IntraNomic and install the "Office Integration" via the "IntraNomic Client Component" installation screen |
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From the "Add / Remove Programs" option within the "Control Panel", select the "IntraNomic Client Components" entry. Once selected, click the "Change" button and then the "Repair IntraNomic Client Components" options |
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| Q) |
What Windows security setting do I need to install the IntraNomic Client Components? |
| A) |
If you are distributing the IntraNomic Client Components via the Group Policies (Active Directory), it does not matter about the Windows Security clearance of each person (e.g. Administrator, Standard or Restricted).
If you are distributing the IntraNomic Client Components via IntraNomic (the IntraNomic Client Component Installation Wizard will appear when IntraNomic starts for the first time) then each person must have at least a Windows Security clearance of Standard User (Power User). Once the IntraNomic Client Components have been installed, the person can operate IntraNomic at the lowest Windows Security clearance of Restricted User (User).
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| Q) |
The IntraNomic Client Components cannot be installed manually? |
| A) |
The IntraNomic Client Components can fail to install if there is a problem with the atl.dll file. The atl.dll file is shipped with the Windows Operating System, but if an application is removed and that application does not follow the Windows Installation Guidelines it can also remove the atl.dll file.
To fix this issue close IntraNomic and enter the following command from an MS-DOS window:
REGSVR32 c:\windows\system\atl.dll
(the drive and windows folder should be changed to match your environment)
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| Q) |
The IntraNomic Client Component installation fails on Windows XP machines when the installation is performed via the "Active Directory Group Policy"? |
| A) |
Windows XP uses a feature called "Fast Logon Optimization" to reduce the amount of time it takes for the logon dialog to display. The "Fast Logon Optimization" feature makes the "Active Directory Group Policy" installation a two restart process.
The first time Windows XP starts it registers that a software install is required, but it does not actually perform the install until it is re-started. If you look within the "Application Event Log" after the first start-up, you will see the following message:
"The assignment of application IntraNomic Client Components from policy IntraNomic Client Install failed. The error was: The group policy framework should call the extension in the synchronous foreground policy refresh."
You can turn off the "Fast Login Optimization" feature by enabling the following "Group Policy" setting:
Computer Configuration \ Administrative Templates \ System \ Logon
\ Always wait for the network at computer startup and logon
When the above "Group Policy" setting is enabled, a Windows XP client behaves in the same manner as a Windows 2000 client at both system start-up and at user logon.
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